OUR POLICIES

Payment Terms.​

Due to the custom and creative nature of our services, all payments made to For Her Studios, including deposits, are non-refundable.

Payments are accepted via official invoices or through our website using major debit and credit cards. Klarna (Pay in 3) may be available for selected packages.

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The following payment structure applies:

Studio Hire, Scheduled Calls & One-Off Design Services
Full payment is required at the time of booking to secure your slot.

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Photoshoots, Content Days & Branding Packages
Bookings can be secured with a non-refundable deposit.

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The remaining balance must be paid as follows:

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Photoshoots, Content Days & Branding Packages (including a shoot):

Remaining balance due 24 hours before the scheduled shoot date.

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Design-Only Branding Packages:

Remaining balance must be paid once designer confirm completion, final files are only shared once full payment is received.

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If a client chooses to use an alternative studio location, please note that For Her Studios service rates remain unchanged. Any additional studio hire fees, travel costs, or location expenses must be covered by the client.​

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Client Onboarding.

All design projects require completion of onboarding materials such as contracts, questionnaire forms, or creative briefs.

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If a client requires support with developing ideas, brand direction, or creative concepts, we recommend booking our Creative Direction Add-On or Strategy Call. Concept development and strategic planning are not included in standard design services unless this add-on is booked.

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If required onboarding materials are sent and the client remains unresponsive for more than 7 days, the project may be cancelled and all payments will be forfeited.

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For Her Studios does not accept fully AI-generated briefs or prompts as the sole project direction. Clients are welcome to use tools for inspiration, but briefs and references must reflect clear client input and direction based on their brand or business.

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File Delivery & Storage.

Completed design files are stored for 7 days after project completion.

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Clients are responsible for downloading and securely storing their files.

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File transfer links expire after 3 days. If a new download link is requested and files are still available, a £10 administrative fee will apply.

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Cancellations & Refunds.

If a client chooses to cancel their booking, all payments made including deposits, remain

strictly non-refundable regardless of notice provided.

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Refunds will not be issued unless For Her Studios is unable to fulfil the agreed service due to circumstances directly caused by the studio. Please refer to our Satisfaction Policy for further details.​​

 

 

​​​Design Services Policy.

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Project Timeline.

Most design services are completed within 3-14 business days.

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Please note that this timeline does not begin at the time of booking or payment. The project timeline will only begin once all required forms, briefs, and information have been submitted by the client.

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Turnaround times may vary depending on the service and will be listed in the product description or confirmed at the time of booking.

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Once all required information has been received, you will be provided with either:

• A design start date, or

• Your position within the client queue.

Delays in submitting required information may delay your project timeline.​

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Communication.

Clear communication is essential for a successful design process.

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For Her Studios reserves the right to project if a client::

• Is consistently unprepared

• Is repeatedly unresponsive

• Engages in rude, abusive, or inappropriate behaviour

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Client responsiveness directly affects project timelines.

If the design process has started and the client becomes unresponsive for 10 days or more, the project may be cancelled with no refund and no files will be delivered regardless of project progress.

Clients are asked to avoid repeated follow-ups or requests for drafts ahead of schedule. We will provide updates throughout the project where necessary.

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Client-Provided Content.

For Her Studios is not responsible for spelling errors, incorrect information, or legal issues related to client-provided text, logos, or images.

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Revisions.

Each design project includes 3 complimentary revisions.

Revisions include minor changes, such as:

• Colour adjustments

• Font changes

• Layout or placement edits

Additional revisions beyond the included amount are charged at £10 per set of revisions.

A significant change in creative direction after the design process has started may require an additional design fee, depending on the scope of changes.

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Once final files are delivered and approved, the project is considered complete and further edits will be treated as a new service.

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File Formats.

Final files are typically delivered in the following formats where applicable:

• JPG, PNG, SVG, PDF

Source files (AI, PSD, etc) are not included.

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Usage & Copyright.

Clients must specify whether designs are intended for personal or commercial use.

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For Her Studios is not responsible for legal issues arising from misuse of designs, licensing conflicts, or third-party content provided by the client.

 

Designs created by For Her Studios may not be used, modified, or submitted as prompts within AI systems or generative platforms.

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Unless otherwise agreed in writing, For Her Studios retains the right to showcase completed work for portfolio, marketing, promotional, and social media purposes.

 

If a client requires exclusive ownership or removal of portfolio rights, this must be agreed through a Copyright Transfer Agreement during the onboarding process, which will involve an additional fee.

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Photography & Content Days.

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All bookings include our Brentford studio - Location here, by booking a service you also agree to our studio conduct rules - here.

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If you prefer to use an alternative studio, please note that our rates remain the same, and any additional studio hire and travel expenses must be covered by the client. For her studios is also available for bookings outside of london or international. both travel and accommodation must be covered by the client.

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Shoot Day Lateness.

If a client arrives up to 30 minutes late and has communicated this in advance, the session will still go ahead. However, the session will still end at the originally scheduled time and no additional time will be added, unless the client chooses to book additional time at the current rate, subject to availability.

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If a client arrives more than 30 minutes late, the session may be cancelled, as this may significantly impact the quality and full potential of the shoot.

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Mobile & Location Shoots

For shoots taking place outside of the studio, For Her Studios will remain onsite only for the agreed booking duration.

If additional time is required and our schedule allows, extra time may be booked at an additional cost, which will be quoted at the time.

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Third-Party Delays

For Her Studios is not responsible for delays caused by third parties, including but not limited to:

• Models, Makeup artists or hairstylists, Stylists or assistants, Client team members

Any delays caused by third parties will not extend the scheduled shoot time, , unless the client chooses to book additional time at the current rate, subject to availability.

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Rescheduling.

Photoshoots & Content Days:

Clients are permitted one complimentary reschedule, provided the request is made at least 14 days before the scheduled booking date.

Reschedule requests made within 14 days of the booking date will incur a £50 rescheduling fee.

The latest a shoot can be rescheduled is 72 hours before the scheduled date. Any requests made within 72 hours of the shoot may result in cancellation.

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Additional conditions:

The remaining balance must still be paid in order to reschedule to a new date.

The new shoot date must be confirmed within 24 hours of requesting the reschedule.

The new booking date must take place within 30 days of the original scheduled date.

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Failure to meet these conditions may result in cancellation of the booking and forfeiture of all payments made.

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Same-Day Cancellations & No-Shows.

​If a client cancels on the day of the booking or fails to attend their scheduled appointment:​

The booking will be cancelled immediately.

No refunds or reschedules will be permitted.

Any outstanding balance may be charged to the card on file.​

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Behind The Scenes & Promotional Uses.

For Her Studios may occasionally capture behind-the-scenes (BTS) photos or videos during sessions. By booking, clients agree that BTS content and selected images or footage from their session may be used for portfolio, website, social media, and marketing purposes. Clients who require privacy must request this in writing prior to their session.

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RAW Files.​

For photoshoots Day

For Her Studios does not provide RAW or unedited image files under any circumstances.

RAW files are considered unfinished work and remain the intellectual property of the studio.

Clients will receive professionally edited final images only, as outlined in their selected package.

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For Content Day bookings:

• All recorded video files will be shared with the client.

• Files are delivered raw and uncolourgraded, unless colour grading or editing is purchased as an add-on service.​​

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